COVID-19 has continued to have a serious impact on our people in all locations. Globally, we have maintained our high tempo of engagement with colleagues in order to identify any new or emerging concerns.

Throughout the crisis, we have prioritised the health and safety of our people and have always strictly adhered to guidance from governments and public health authorities.

It is a credit to our manufacturing and supply chain colleagues that they have managed to keep the vast majority of our factories operating throughout the crisis, ensuring that our consumers around the world are able to continue to enjoy their favourite brands. 


We have implemented a range of measures to support the health, safety and wellbeing of our people around the world and our people are doing a tremendous job in dealing with the ongoing challenges posed by COVID-19.

We have strengthened our IT infrastructure and accelerated the roll-out of software to facilitate team working to support employees working from home. We advocate flexible working and have encouraged our people to find a routine that works best for them and their families. 

For field and manufacturing employees we have strict protocols in place and all relevant personal protective equipment is provided. To ensure appropriate infection controls and social distancing, we have reconfigured factory layouts and introduced new shift patterns.

We communicate regularly with employees and have initiated a number of surveys to check in on their wellbeing. Feedback tells us that overall, employees continue to feel positive despite the challenging circumstances.

Where appropriate, we have also been directly supporting vaccination efforts. At our factory in the Dominican Republic we facilitated the vaccination of more than 3,000 people in a four-day, on-site programme organised with the local health ministry. In Laos an on-site clinic vaccinated 111 employees and 43 family members.

Each market globally has local guidance on their leave of absence policy relating to COVID-19. Guidance is given on how to self-isolate if an employee develops symptoms of the coronavirus and what they can do about approaching their work and managing their home responsibilities. We also provide guidance on managing personal hygiene, the cessation of visitors at Imperial Brands sites and travel.

For a summary of the steps we’ve taken to keep our UK employees, contractors and visitors safe please click here