Shareholders can view their Imperial Brands plc shareholding details online by registering with Shareview, a service offered by our registrars, Equiniti.

To access the service, visit www.shareview.co.uk and complete the registration process. You will need your shareholder reference number, which can be found on your proxy card and all dividend notifications.

Once registered with Shareview, you will be able to:

  • access details of your Imperial Brands shareholding quickly and securely online;
  • change your address and other details online;
  • Request to receive electronic shareholder communications (e-communications)
  • appoint one or more proxies and cast your votes electronically for General Meetings (including the AGM) of the Company.
  • access the share dealing facility (UK Holders only)
  • Check the status of your bank payment instructions
  • Check the status of your Dividend Reinvestment Plan (DRIP)

You can get in touch with Equiniti directly via the contact details below.

Equiniti Limited
Aspect House
Spencer Road
Lancing
West Sussex
BN99 6DA

Tel: 0371 384 2037*
Tel: +44 (0)121 415 7009
Tel: 0371 384 2255* text phone for shareholders with hearing difficulties

* Lines are open 8:30am to 5:30pm UK time, Monday to Friday excluding public holidays in England and Wales.

Receiving shareholder communications by email and online is easy and convenient.

Each year, millions of annual reports are printed and sent by companies to their shareholders – usually on paper. There is, however, another way for you to receive this information which is kinder to the environment.

We would like to invite you to receive your shareholder communications by email and from the internet rather than on paper.

Registering for e-communications will have a number of advantages, including:

  • speedier delivery of documents;
  • savings for the Company on the delivery of documents;
  • ability to access reports and results on the internet when you need them, wherever you are;
  • opportunity to proactively manage your shareholding, including changes to personal details;
  • ability to register your online proxy appointment securely over the internet;
  • confirmation of receipt of proxy appointments;
  • saving resource

To receive your shareholder communications electronically, visit www.shareview.co.uk.

Click on ‘Register’ then ‘Open Portfolio Account’. Select ‘Imperial Brands’ from the drop-down menu and complete the required registration fields.

The Shareview website is run by Equiniti, the company’s registrars. If you have any questions, please call the shareholder helpline:

Tel: 0371 384 2037*
Tel: +44 (0)121 415 7009
Tel: 0371 384 2255* text phone for shareholders with hearing difficulties

* Lines are open 8.30am to 5.30pm UK time, Monday to Friday excluding public holidays in England and Wales.

Equiniti, our registrars, offer an online, telephone or postal share dealing service for UK registered holders.

Internet

  • Buy or sell your certificated shares quickly and simply
  • Available 24 hours a day, 7 days a week
  • No setup or annual management fees
  • Ability to trade in certificated form
  • The service is available to place orders out of market hours
  • Up to 90-day limit orders available on sale
  • Full details of service can be found at www.shareview.co.uk/dealing

Telephone 
Call: 03456 037 037

  • Buy or sell your certificated shares quickly and simply
  • Available 8am – 4:30pm UK time, Monday to Friday, excluding UK public holidays)
  • No setup or annual management fees
  • Ability to trade in certificated form

Full details of service can be found at www.shareview.co.uk/dealing

Postal dealing

  • The Postal Share Dealing service is offered to shareholders with a registered address within the EEA, to buy or sell shares. Full details of the service and the dealing form can be found at www.shareview.co.uk

Imperial Brands has a sponsored Level 1 American Depositary Receipt program (ADR) for which Citibank acts as Depositary. The Level 1 ADR program trades on the OTCQX, under the symbol 'IMBBY'. Each ADR represents one Imperial Brands ordinary share.

If you are an ADR holder wishing to obtain information in respect of your holding or would like to trade in ADRs you can get in touch with Citibank via the contact details below.

Citibank Shareholder Services
PO Box 43077
Providence, RI 02940-3077
USA

Toll-free number in the USA: 1-877-CITI-ADR (1-877-248-4237)
International calls: +1 781 575 4555
Telephone hours are open 08:30am to 6:00am EST Monday to Friday (excluding public holidays)

Email: citibank@shareholders-online.com
Website: http://www.citi.com/dr

Imperial Brands plc ADR Trading Information
Imperial Brands plc ADRs are traded on the OTCQX, the international premier tier of the US over-the-counter (OTC) market:

ADR Symbol

IMBBY

CUSIP

45262P102

Platform

OTCQX

Ratio

1:1

Country

United Kingdom

Industry

Consumer Staples

Depositary

Citibank (Sponsored)

Effective Date

November 09, 1998

Underlying SEDOL

0454492

Underlying ISIN

GB0004544929

U.S. ISIN

US45262P1021

Shareholder Privacy Statement

This statement, our “Shareholder Privacy Statement”, explains what personal information we collect about you when you become a shareholder, how we use, share and look after that information, and what your rights are in relation to it.

This Shareholder Privacy Statement applies from 27 June 2019. It applies to you as a shareholder of Imperial Brands PLC shares on our share register.

For details on how we use your personal information as a visitor to our website or when you engage with us in other ways, please refer to our Imperial Brands Privacy Notice.

Who we are

We are Imperial Brands PLC, 121 Winterstoke Road, Bristol, BS3 2LL in the United Kingdom. We are registered as a controller with the Information Commissioner in the United Kingdom with registration number Z7601206.

Personal information we collect

Personal information is any information relating to or which identifies you. We collect the following basic information:

  • Name
  • Contact details (address, email, phone numbers)
  • Shareholder reference number
  • Bank details
  • Shareholding and related instructions and transactions
  • Details of your beneficiaries / nominees / proxies
  • Voting instructions
  • Voice and/or image

We need to collect national and other ID information to carry out identity checks, which may involve us collecting information that reveals your race or ethnicity. To carry out certain instructions concerning your shareholding, we may need to ask you for details about your health or your marital status.

We collect personal information directly from you or through your broker, agent, trustee, investment or other company that introduces you to us. We may also collect personal information from third parties, such as fraud prevention agencies. Failure to provide the necessary information or to keep us up to date with changes to your personal information may prevent or delay the fulfilment of our obligations to you.

How we use your personal information

We use your personal information for the following purposes:

  • to identify you;
  • to administer your shareholding;
  • to deal with your requests and enquiries;
  • to tell you about our shareholder services;
  • to pay dividends or other similar payments to you;
  • to handle your instructions in relation to your shareholding;
  • to provide you with shareholder communications, such as notices of meetings and circulars, and copies of our annual reports and accounts;
  • to process any proxy forms;
  • to enable you to exercise your shareholder rights, such as voting rights;
  • to make efforts to trace you if we lose contact with you and reunite you with your assets;
  • to comply with our regulatory obligations;
  • to run fraud prevention checks;
  • to maintain our share register;
  • to understand the composition of our shareholders;
  • to keep a record of shareholder meetings;
  • to bring or defend legal claims and protect our legal rights.

What is the legal basis that permits us to use your personal information?

We need to tell you the legal basis that allows us to process your personal information. Sometimes we will ask you for your permission to carry out specific processing, such as when we need to conduct ID checks. Otherwise, we rely on the following:

  • to comply with our legal obligations (for example, in relation to keeping a register of shareholders or reporting to the Financial Conduct Authority or the London Stock Exchange);
  • to comply with our legal obligations to you (for example, in relation to maintaining your account, paying you dividends or sending you the annual report and accounts); and
  • where it is necessary to fulfil our legitimate interests (for example, in relation to analysing the composition of our shareholder register to consider how best to serve them, handling complaints or bringing and defending legal claims) as long as those interests are not overridden by your own interests and rights.

Who we share your personal information with

We treat all personal information as confidential. However, sometimes we need to share your personal information with others for specific purposes.

We share your personal information with other Imperial Brands companies and with third-party service-providers to provide shareholder administration services. For instance, we share your personal information with:

  • our registrar, Equiniti Limited and other Equiniti Group companies, such as Equiniti Financial Services Limited and Equiniti India, who provide our end to end shareholder administration service to you on our behalf;
  • our share plan administrator, Computershare, if you are also a current or former employee;
  • our professional advisers from time to time (for example, accountants, lawyers, brokers and other consultants);
  • printing firms when we need to send you shareholder correspondence and circulars;
  • banks and other payment services providers when we make dividend payments to you;
  • service providers that facilitate email, IT and administration; and
  • fraud detection agencies as part of our identification procedures.

We may share your personal information with public authorities, law enforcement agencies, regulatory bodies or courts if we are required or permitted to do so by law, or if we consider disclosure necessary to protect and defend our rights or the rights of any third party.

Sometimes, to comply with laws, we have to make a copy of our share register available (for example, for research purposes). We have strict procedures in place for checking the validity of any requests.

In the past, by law, we had to submit annual updates of our share register to Companies House. Your details may still be visible to anybody searching the public record. If you have any questions about this, please contact Companies House at:  https://www.gov.uk/government/organisations/companies-house.  

The recipients referred to in this section may be located outside the jurisdiction in which you are located (or in which we provide the services). Refer to the “Cross-border transfers” section for more information.

Cross-border transfers

Your personal information will only be transferred to countries in the European Economic Area (the “EEA”) or where the recipient has confirmed an adequate level of protection for it, for instance, by contractual agreement. You can ask us about the arrangements we have in place.

How we look after your personal information

We take measures to ensure a level of security appropriate to the risk to the personal information we process. We evaluate these measures regularly and monitor compliance with our policies, taking disciplinary action where appropriate. Where we use service providers, we require them to take appropriate security measures to protect your personal information.

How long we hold personal information for

We keep your personal information for as long as we need it to administer your shareholdings. If you cease to hold Imperial Brands shares, your record as a shareholder will be kept for a period of up to 12 years following the last update to your record on the shareholder register, or for as long as necessary:

  • to maintain business records for analysis, audit or risk management purposes;
  • to comply with our legal, regulatory and tax obligations;
  • to resolve any outstanding matters in relation to your shareholdings;
  • to bring or defend legal claims, protect our rights and enforce our agreements.

Your information rights

You have the right, within certain legal parameters, to ask:

  • for details about how we use your personal information;
  • to see what personal information we hold about you;
  • to correct your personal information;
  • to erase your personal information in certain circumstances;
  • us not to use your personal information in a particular way;
  • to port your personal information in a commonly used electronic format;
  • us to restrict how we use your personal information; and
  • not be subject to automated decisions about you and to request human intervention.

If we have asked you and you have given us permission to use your personal information in any particular way, you have the right to withdraw that permission at any time. For more information and to exercise your rights, please contact us using the details below.

It is important that the personal information we hold about you is up to date. Please let Equiniti know if your personal information changes. Equiniti’s details can be found in the “Contact” section below.

Changes to this Privacy Statement

We may make changes to this Privacy Statement at any time. We will do this by posting an updated version of the Privacy Statement on our website. We recommend that you check this page from time to time to ensure that you are aware of any changes.

Contact

Your normal point of contact for shareholder matters is Equiniti, our registrar, and their details can be found here

If you have a query or complaint about how we handle your personal information, please contact us:

By post:                                                         
Group Privacy Counsel                                     
Imperial Brands plc
121 Winterstoke Road
Bristol, BS3 2LL

By email:
data.protection@uk.imptob.com

Lodging a complaint

If you have made a complaint to us about how we handle your personal information that we have not been able to resolve, you have the right to complain to the UK’s Information Commissioner’s Office at https://ico.org.uk.